Learning Content Management System Administra in Fairfax, VA

Learning Content Management System Administrator
InfoComm International is the international trade association of the professional audiovisual and information communications industries. Established in 1939, InfoComm has 5,000 members, including manufacturers, systems integrators, dealers and distributors, independent consultants, programmers, rental and staging companies, end-users and multimedia professionals from more than 70 countries. InfoComm International is the leading resource for AV market research and news. Its training and education programs, along with its separately administered Certified Technology Specialist (CTS) and corporately administered Certified Audiovisual Solutions Provider (CAVSP) company credentials set a standard of excellence for AV professionals.
Additional information is available at/cps/rde/xchg/infocomm/hs.xsl/index.htm
SUMMARY
The primary responsibility of this position is to maximize the value and protect the integrity of the content in the Learning Content Management System. The LCMS (OutStart Evolution) houses the intellectual property of an industry and must be managed in such a way that the value of every asset can be capitalized on through derivative works, rapid content development, and currency. This position will support the LCMS administration and liaise continually with content stakeholders, especially instructional designers and instructors.
JOB RESPONSIBILITIES
Maintain content integrity
Partner with content developers across departments
Conduct research and provide feedback on content reusability
Assist with set up and maintenance around LCMS metadata, authoring templates, and themes
Assist with governance of content (structure and reusability)
Partner with and train other departments/clients on the system
Support system administration
Import content, configure elements, apply metadata
Export for multiple delivery methods
Import/export content for translation or other uses
Maintain documentation around business processes and procedures
Monitor and maintain governance of tools (how used, licenses)
Provide level 2 support to end users and communicate resolution to issues
Work with team to push content from development to production
Work with vendor/InfoComm stakeholders on upgrades and collaborate on configurations/customizations
Communicate updates and changes to the system/tools and processes
Test all changes to business processes or system configuration and update documentation
Assist with troubleshooting system issues and case submission to vendor
Create and run reports regarding content performance and use
Liaise with content stakeholders
Coordinate with training developers, graphic developers, video developers, and assessment item writers
Upload and manage content created by external vendors
Manage, validate and complete student/instructor edit requests to content and report on status and resolution of requests
Coordinate access and training for SME reviewers of content in LCMS
QUALIFICATIONS
Bachelors degree
3-5 years experience in content management database. LCMS experiences, particularly OutStart Evolution, a plus
Exceptional analytical skills and capacity for critical thinking, organization skills, project planning, working to meet specific timelines and deliverables and regularly communicate progress against goals
Able to work with minimal supervision, strong attention to detail and ability to effectively multi task
Strong customer service focus with a keen sense of urgency and commitment to executional excellence, accountability and teamwork
Excellent interpersonal, written, and verbal communication skills
Understanding of corporate department structure and inter-relationships
Ability to travel up to 20%
Desire to learn and build others know-how
Knowledge of, or desire to learn about, the AV industry and technologies and instructional design models
Experience in instructional design, online communications, and working with subject matter experts a plus
COMPETENCIES
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills in virtual and in-person environments.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Interested candidates should send resume and cover letter with salary requirements via email to (click to respond) . No phone calls please. Relocation expenses are not authorized. InfoComm International offers an attractive benefits package including subsidized employer paid health insurance, 401(k) plan with employer matched contributions, generous vacation/sick leave and free parking. We are an equal opportunity employer and is committed to a policy of nondiscrimination with regard to race, sex, color, age, religion, creed, class, sexual orientation, national origin, or disability.
To learn more about InfoComm International, please visit our website at/cps/rde/xchg/infocomm/hs.xsl/index.htm .
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